With over 20 years of mortgage industry experience, Mia Ferreira brings a great deal of industry background to her role as Director of Product for Encompass at ICE Mortgage Technology. She leads a brilliant team of product experts, driving innovation for the Encompass platform and delivering efficiencies, quality, and compliance to ICE customers.

Before ICE, Mia served as Director of Compliance where she leveraged Encompass for retail, wholesale, and correspondent lending. She’s deeply passionate about helping borrowers achieve the dream of home ownership, while helping customers and partners grow and scale their businesses.

Bill Shuler has been in the financial services industry for more than 25 years and currently serves as Chief Information Officer for Planet Home Lending. With comprehensive leadership experience in the mortgage industry, Mr. Shuler is responsible for the strategic integration and innovation of Planet Home Lending’s digital platforms for optimal performance and customer service. Throughout his career, Bill has specialized in business strategy and systems renovation that increases productivity, decrease costs and align operating units. He has previously held CIO leadership roles at HomePoint, GMAC Mortgage/GMAC ResCap, National City Mortgage and Homeward Residential, Inc., where he also served as Chief Administrative Officer and Chairman of their off-shore captive in Pune, India.

Meredith Williams is the Chief Operating Officer at GMFS, LLC, a leading residential and wholesale mortgage company headquartered in Baton Rouge, Louisiana. Founded in 1999, GMFS has served over 150,000 customers across 23 states and funded more than $32 billion in mortgage loans.

Since joining GMFS in 2015, Meredith has risen from Assistant Controller to Controller in 2016 and, ultimately, to COO in 2022. With a strong foundation in accounting and process automation, Meredith specializes in leveraging technology to drive operational efficiency and scalability. This expertise has been instrumental in her leadership of key technology initiatives at GMFS, including implementing a new point-of-sale and e-closing platform, an automated commissions module, an integrated payroll and HR platform, and establishing automated loan data transfers between Encompass and the accounting system. Additionally, she oversaw the deployment of an appraisal management software, enhanced conditions within Encompass, automated closing cost data population with a fee management partner and Encompass’ Dynamic Data Management (DDM) rules, and enhancing GMFS third-party origination portal by adding custom input forms.

These projects have allowed Meredith to work across all areas of GMFS, positioning her to guide the company in balancing technology, process improvements, and cost efficiency, all with a primary focus on enhancing the customer experience.

Meredith holds both a Bachelor of Business Administration in Accounting and a Master of Accountancy from Millsaps College. As an active CPA in Louisiana, she brings a comprehensive approach to financial and operational leadership.