Auto-termination: simplifying PMI terminations and cancellations in MSP®
Terminating private mortgage insurance doesn’t have to be a hassle. This session will show you how to streamline the "good-bye" to PMI with the auto-termination process in MSP®. You’ll also learn about functionality in both the ICE Servicing Digital and Customer Service solutions that supports customer-initiated PMI cancellations.Would you like more information about this session?
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Speakers
Mary-Margaret Christian
Principal Consultant, PSO, ICE
Mary-Margaret is Principal Consultant in the Professional Services organization focused on Escrow and Customer Service areas of MSP®. She has 18 years of experience in the mortgage servicing industry and has been with ICE for 7 years. During Mary-Margaret's time with ICE, she has been a Consultant or Lead Consultant on a variety of New Client Implementations, Acquisitions & Business Reviews/Optimizations.
Vicky Knight-Martin
Manager, PSO, ICE
Vicky Knight-Martin is a Manager in the Professional Services organization where she leads a team of Customer Service and Escrow Administration consultants. Vicky brings over 27 years of experience in the mortgage servicing industry and in the use of MSP®.
Madison Springs
Senior Manager, PSO, ICE
Madison Springs is a Senior Manager in the Professional Services organization where he leads a team of Customer Service and Escrow Administration consultants. Madison brings over 23 years of experience in the mortgage servicing industry and in the use of MSP. He and his team have worked with many mortgage servicers to provide support for training, general consulting, customer retention, implementations, and compliance needs.