Communication is key: optimizing MSP mortgage and consumer billing files
Discover how to maximize the value of MSP’s billing files to enhance communication with your customers. This session provides an in-depth review of external output files #0571 for mortgage loans and #2796 for consumer and construction loans, focusing on the data and options that can make your statements more impactful. Learn strategies to use MSP consumer (#2796) billing file information effectively for promotional opportunities and keeping your customers informed, ensuring your communications stand out.Would you like more information about this session?
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Speakers
Tiffany Downs
Principal/Lead Consultant, ICE
Tiffany Downs is a Principal Consultant in the Professional Services organization focused on the Special Loans area of MSP®. She has over 20 years of experience in the mortgage servicing industry and has been with ICE for 17 years. Tiffany has supported various client engagements as Consultant or Lead Consultant on New Client Conversions, Acquisitions, Business Optimizations, Year-End, and Training.
Deborah Evans
Senior Manager, ICE
Debbie Evans is a Senior Manager in Professional Services leading a team of Special Loans Consultants. With over 30 years of financial/mortgage servicing experience, she has worked with many of the top banks and mortgage servicers supporting a wide range of projects, including conversions, product implementations, consulting, and training.
Debbie’s area of focus includes special loans, year-end processing, escrow and customer service.
Clinton Peele
Principal Consultant, ICE
Clinton Peele is a Principal Consultant focusing on the Consumer Loan Workstation within the Mortgage Servicing Platform. Clinton has 17 years of experience in the Mortgage industry including 10 years of experience in a Mortgage Servicing Operation and 7 years of experience supporting various client engagements as a member of ICE. Clinton's main area of expertise is the Cashiering side of Home Equity Lending.