Khadijah Gordy is an instructional designer in Intercontinental Exchange's Mortgage Technology division. As a thought leader in learning and development, Khadijah leverages her expertise in learning strategies and digital tools to deliver tailored solutions that drive engagement and knowledge retention. With a master's degree in educational technology from Michigan State University and a diverse background spanning K-12 and adult education, Khadijah brings a unique perspective to the challenges of the modern learner and strives to push the boundaries of what's possible in learning and instruction.

Bailey Hancock is an instructional designer on the Customer Learning Solutions - Servicing team for ICE Mortgage Technology. She is passionate about creating effective and engaging learning experiences for diverse adult learners. Bailey holds a master's degree from the University of North Florida and specializes in instructional technology, training, and development. With a solid foundation in instructional design methodologies, she leverages a range of authoring tools to craft relevant and impactful content for learners. Bailey is dedicated to supporting and empowering adult learners to achieve their professional goals through innovative and accessible learning experiences.

Garrett Ruckel is an Instructional Designer on the Customer Learning Solutions - Servicing team at ICE Mortgage Technology. Garrett is responsible for crafting learning experiences for various IMT Servicing products, including the Actionable Intelligence Platform (AIP), Passport, Loss Mitigation, and MSP. Since transitioning from his roles in secondary education, he works to innovate ICE's training content to better support the modern learner.