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How close are we to a single consumer experience across origination and servicing?

Wed, March 16, 11:00AM - 12:00PM

Mortgage modernization began with originators enabling borrowers to get loans using their phones. Now it’s time to link this experience with servicing, where lifetime customer relationships are nurtured, retained, and grown. We’re closer than you think on this single digital experience, so don't miss this session covering consumer, servicer, and fintech perspectives on:

  • How to deliver a singular experience from push-button originations to always-engaged servicing and back to new push-button originations
  • How to solve customer trust issues when they go from originations to servicing, and cut onboarding by 18 days
  • How to reinvent engagement to triple retention when borrowers need new loans