Dana Federspiel is a senior vice president in Servicing Technologies Product Innovation for the Mortgage Technology business segment of ICE. She has primary responsibility for governance, compliance, management of financial resources and strategic direction for two product portfolios. In this role, she manages a team of solution managers who are responsible for the Loan Servicing value stream and the Asset Management value stream, which includes multiple applications in support of the MSP loan servicing system, including loan administration, loan boarding, cash, escrow, investor, imaging (documents), invoicing, claims, foreclosure, and bankruptcy processes.

Prior to her current position, Dana served as the managing director of enterprise product strategy, with a focus on shared innovation across all divisions of Black Knight, now a part of ICE. In this capacity she was responsible for identifying integration opportunities with originations and data and analytics products into the servicing space. For several years, Dana has also held roles in sales and account management, which included responsibility for client demonstrations and leading client business reviews. In this capacity, she provided recommendations, potential cost savings and risk analyses based on clients’ use of current technology compared to the Black Knight product suite based on compliance, and best practices for mortgage servicing.

Dana’s first role at Black Knight was in the consulting arena providing training and assistance to new clients during implementations. Prior to joining Black Knight, she held various positions at leading servicing organizations, where she had direct utilization of the technology. Dana has over 20 years of mortgage servicing experience in various roles spanning the entire servicing life cycle, with a focus in the default processing space.

With over 20 years of mortgage industry experience, Mia Ferreira brings a great deal of industry background to her role as Director of Product for Encompass at ICE Mortgage Technology. She leads a brilliant team of product experts, driving innovation for the Encompass platform and delivering efficiencies, quality, and compliance to ICE customers.

Before ICE, Mia served as Director of Compliance where she leveraged Encompass for retail, wholesale, and correspondent lending. She’s deeply passionate about helping borrowers achieve the dream of home ownership, while helping customers and partners grow and scale their businesses.