The ROI on relationships: increase customer retention and build deeper relationships
Join our ICE product experts as they showcase how to increase customer retention and build deeper relationships through technology. In this session, you'll be guided through real-world scenarios that simulate communication with your customers - including interactions through an app, calls to a support center and navigating loss mitigation. You’ll also see how ICE’s capabilities can help you meet their needs and resolve the issues they’ll encounter over the life of their loan.Would you like more information about this session?
Ask one of our subject matter experts.
Speakers
Maureen Bagne
Servicing Solutions Manager, ICE
Maureen Bagne is a Servicing Solution Manager for ICE Mortgage Technology responsible for the strategic direction for several products specific to the customer experience. Maureen has more than 30 years of mortgage servicing and technology experience. She is has a Masters in Business Administration from Canisius College, Buffalo New York.
Skip Green
Solutions Manager, ICE
Skip Green is the Servicing Technologies Solution Manager for ICE Mortgage Technology. Skip is responsible for the governance, compliance, strategic direction, strategy execution and return on investment for the loss mitigation and collections solutions.
Skip has more than 20 years of experience in mortgage and default servicing, is a Certified SAFe 5.0 Product Owner/Product Manager and has earned his Six Sigma Green Belt.
Laura Hunter
SVP, Servicing Technology Product Innovation, ICE
Laura Hunter is a servicing technology product director for the Mortgage Technology business segment of ICE, where she is responsible for the customer experience and interaction products, including Servicing Digital, Loss Mitigation, Collections, Customer Service, Correspondence Pro, Consumer Interaction Marketplace and other ancillary products, such as Director and Web Direct. Laura’s team is comprised of solution managers and value stream product managers supporting the strategic direction of these products.
Laura has 25+ years of diverse business and technical experience with mortgage products, integrations and data. After first working as a bank’s loan counselor, supporting Collections, Bankruptcies and Foreclosures, Laura transitioned to its Secondary Marketing department. Her career evolved to supporting technology for mortgage and banking products, including 15 years implementing loan origination systems at Black Knight, now a part of ICE. She has also managed Servicing Client Support and Client Implementations, and joined the Servicing Product Innovation team in 2021, where she first focused on the Consumer Interaction Marketplace before extending her responsibilities to other solutions.
Laura earned a bachelor’s degree in computer information systems management from Colorado State University and is a coach with the local chapter of ACEing Autism.
Samuel Jabbour
Portfolio Manager, ICE
Sam is the Portfolio Manager for consumer facing applications within the Servicing Technology group of ICE Mortgage Technology. In this role he overseas the the product management and strategy for a suite of capabilities that enable end-consumers the ability to self service all aspects of their Home and Loan. With 7 years of experience in developing Digital applications, Sam is passionate about leading cross functional teams in a "Customer First" approach. He holds a finance and business management degree from Elon University.