The ROI on relationships: increase customer retention and build deeper relationships
Join our ICE product experts as they showcase how to increase customer retention and build deeper relationships through technology. In this session, you'll be guided through real-world scenarios that simulate communication with your customers - including interactions through an app, calls to a support center and navigating loss mitigation. You’ll also see how ICE’s capabilities can help you meet their needs and resolve the issues they’ll encounter over the life of their loan.Would you like more information about this session?
Ask one of our subject matter experts.
Speakers
Maureen Bagne
Servicing Solutions Manager, ICE
Maureen Bagne is a Servicing Solution Manager for ICE Mortgage Technology responsible for the strategic direction for several products specific to the customer experience. Maureen has more than 30 years of mortgage servicing and technology experience. She is has a Masters in Business Administration from Canisius College, Buffalo New York.
Skip Green
Solutions Manager, ICE
Skip Green is the Servicing Technologies Solution Manager for ICE Mortgage Technology. Skip is responsible for the governance, compliance, strategic direction, strategy execution and return on investment for the loss mitigation and collections solutions.
Skip has more than 20 years of experience in mortgage and default servicing, is a Certified SAFe 5.0 Product Owner/Product Manager and has earned his Six Sigma Green Belt.
Noah Witte
Solution Manager, ICE
Noah Witte is the Solution Manager for the Consumer Interaction Marketplace (CIM) of ICE Mortgage Technology. He is responsible for the strategy of CIM which includes the delivery of external and internal integrations into our consumer impacting products, improving overall consumer experience. Noah has almost 10 years of experience within the Mortgage Technology space with a focus on Web and Mobile Product Management and consumer experience.