Ronyelle Banks is a Director of Product Management at ICE Mortgage Technology. Leveraging her 20+ years in financial services, she is dedicated to enhancing operational efficiency and customer experience. Her expertise lies in strategic planning, cross-functional collaboration, and implementing technology solutions to optimize business processes. Ronyelle holds a Bachelor of Science degree in Organizational Leadership and is a licensed California Real Estate Salesperson.

Jag Chopra is an accomplished executive with extensive experience in directing and managing strategic and tactical business and technology solutions. His expertise spans across Wholesale, Correspondent, Retail, Consumer Direct, and various banking channels, with a strong focus on Business Process Re-engineering (BPR) and Change Management. Jag’s deep understanding of mortgage banking processes, from small to large enterprises, enables him to effectively address the unique challenges in each of these spaces. As an early adopter of automation technologies, he has established himself as a thought leader in the integration of Automation and AI within the mortgage industry.

Currently serving as the CIO at The Loan Store, Inc., a national wholesale lender, Jag is dedicated to cultivating an exceptional company culture. Under his leadership, The Loan Store has earned a 5-star reputation by prioritizing partner satisfaction through superior customer service and streamlined processes. The company achieved remarkable success, ranking first in growth among all mortgage banks in the country, with a year-over-year increase in funded loans exceeding 2,100%.

Originally from India and raised in Montreal, Canada, Jag earned his Engineering degree from McGill University before moving to the United States where he received his MBA in Finance and MIS at the University of Arizona. Now residing in Tucson, AZ, Jag lives with his wife, Valerie, and their three children, Kavi, Hannah, and Mehr. In his free time, he enjoys sports, playing chess, and is an avid runner.

Christina Randolph is Vice President of Distribution within Seller Engagement in the Freddie Mac Single-Family Acquisitions Division. She oversees distribution of Freddie Mac tools and capabilities into the marketplace through a multi-channel model designed to focus on an easier and more efficient way to do business with Freddie Mac. Her group — comprising Partner Strategy and Integration, Business Development and Customer Service — is responsible for engaging with thousands of lending institutions, software platforms and third-party data providers, as well as consumers across the mortgage ecosystem.

Since joining Freddie Mac in 2018, Ms. Randolph has contributed efforts to enhance the loan manufacturing experience by developing new operating models and improving how we engage with channel partners to optimize lender adoption and use of Freddie Mac products and tools across the mortgage lifecycle. Her team focuses on providing superior customer and partner support experiences, as well as identifying impactful and meaningful partnership opportunities to help mitigate risk, lower origination costs, increase efficiencies and further digitize the mortgage industry.

With over 25 years of experience in both the mortgage and technology industries, she has held various roles in sales, operations, implementations and product management at Fannie Mae, FIS, Chase, Countrywide and PHH. In her career, she is dedicated to transforming the mortgage experience by bridging the gap between business process and technology.
Ms. Randolph holds a B.S. in finance from Rutgers University. She was recognized with HousingWire’s 2024 Women of Influence Award and the MBA Newslink 2023 Tech All-Star Award.