Sessions

Explore over 50 sessions covering ICE Mortgage Technology solutions, including our latest servicing and data and analytics capabilities. Expert-led sessions and panel discussions feature industry professionals who understand your challenges and can offer best practices that may be applicable to your organization. Bring your questions and be ready to learn.

Session builder is now available for you to build out your conference agenda. Log into your ICE Experience 2024 registration portal now to start making your selections before seats fill up.

Create your own Experience based on your role

Curious which sessions best fit your interests? We broke them out by two of our most popular attendee personas.

System administrators, power users and developers

You actively use any of ICE's suite of origination, servicing, data and analytics products all day, every day…pushing performance to the limit. It's a priority for you to learn how to best use our products. These sessions detail the configurations, customizations and/or programming available to ensure you fully utilize product and solution capabilities.

These origination and servicing sessions are for someone who needs to know:

  • The best ways to use ICE products
  • New features to start utilizing today
  • All the tips and tricks for configuring workflows
  • Use cases on how peers maintain performance

C-suite, executives and managers

You’re leading your organization by thinking strategically on how to use technology to gain an advantage. You're focused on the future and how to optimize your business for success, and want to hear how your peers are accomplishing this too.

These origination and servicing sessions are for someone who needs to know:

  • What's the latest with ICE
  • Which solutions will help lenders gain new efficiencies
  • What is happening behind the scenes by networking with other industry leaders
  • How industry peers are partnering with ICE to innovate

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Making servicing simple

Building the connection: Expanded toolset to automate servicing processes

Improving your customers’ experience when it matters most

The conversational servicing experience

The future of bankruptcy: What’s new, what’s now and what’s coming next

Strengthening sales revenue and customer retention

A great customer experience leads to more referrals and retention

Affordable and VA homeownership: Strategies, tips and technology to reach underserved communities

Back to basics: Timeless, market-proof strategies for leading high performing sales organizations

Beyond mortgage transaction data: How property-level information can boost your business

Secret Shopping: What it is and why you need to integrate it into your sales strategy in 2024

Top tips for loan officer success in 2024

What borrowers want in 2024 and how to deliver it

Improving operational productivity

A holistic approach to managing change in your business

How to maximize profitability with a high tech, human touch operational strategy

How to prevent fee cures from eroding your bottom line

How will changes in the appraisal and valuation industry affect your business?

MERS® Member roundtable

Maximize performance, profitability and market strength

Reimagining the mortgage sales compensation model: Getting what you pay for

What is mortgage automation, how it is being used and what are the benefits?

What’s new in GSE lending

How to successfully manage change with Encompass Partner Connect

Regulatory, compliance and security

Detecting and preventing fraud in today's market

Economist super session: Market dynamics shaping 2024 and beyond

Information security evaluations are for everyone

Investor and agency update

Legislative updates from Capitol Hill

Sustainable finance and the mortgage industry

What's new at ICE?

Go all in with customer experience

How emerging technologies and increased data access improve portfolio management

Industry insights

Protecting your portfolio from climate change and weather-related disasters

Simplifying servicing using data and data science

The power of predictive analytics: Strengthening your mortgage portfolio lifecycle performance

What's new with MERS®?

What’s new with data and analytics