Kim Hoffman

Head of Mortgage Operations SoFi Bank, N.A.


As Head of Operations for SoFi Bank, N.A. Kim is responsible for end-to-end loan fulfillment and loan servicing.  

Kim has more than 25 years’ experience leading every aspect of mortgage lending iIncluding servicing, originations, fulfillment, underwriting, credit risk, secondary marketing, compliance, offshore operations, service delivery, and technology.  

She has spent the last 25 years having strategic oversight of large mortgage operations with prominent industry organizations; including SoFi, Envoy Mortgage, Sutherland Global Services, Morgan Stanley Home Loans, and the Royal Bank of Canada.  

Kim holds a bachelor’s degree and post graduate award in operations, process design and service delivery from Warwick Business School. Kim is also a Certified Mortgage Banker and Accredited Mortgage Professional. In addition, she is a multi-award-winning executive being named one of HousingWire Magazine’s 2016 & 2019 Women of Influence, 20/20 Vision Award, and Next Conference “Powerhouse” Award, and others.  

Kim is an award-winning photographer and has traveled extensively. India was her second home for several years, in which where she spent every minute. not working exploring and photographing the country and its amazing people.  

 As Head of Operations for SoFi Bank, N.A. Kim is responsible for end-to-end loan fulfillment and loan servicing.  

Kim has more than 25 years’ experience leading every aspect of mortgage lending including servicing, originations, fulfillment, underwriting, credit risk, secondary marketing, compliance, offshore operations, service delivery, and technology.  

She has spent the last 25 years having strategic oversight of large mortgage operations with prominent industry organizations; including SoFi, Envoy Mortgage, Sutherland Global Services, Morgan Stanley Home Loans, and the Royal Bank of Canada.  

Kim holds a bachelor’s degree and post graduate award in operations, process design and service delivery from Warwick Business School. Kim is also a Certified Mortgage Banker and Accredited Mortgage Professional. In addition, she is a multi-award-winning executive being named one of HousingWire Magazine’s 2016 & 2019 Women of Influence, 20/20 Vision Award, and Next Conference “Powerhouse” Award, and others.  

Kim is an award-winning photographer and has traveled extensively. India was her second home for several years, in which where she spent every minute. not working exploring and photographing the country and its amazing people.